+What is Commercive?
A sourcing and fulfillment partner for e-commerce brands. We buy your product factory-direct in China, hold it in our warehouses, then pick, pack and ship every order to your customer. Founded in 2020, over 5 million orders shipped, 200+ people, four warehouses.
+What volume can you run for one brand?
We take on brands shipping 10+ orders a day and can run up to 10,000 orders a day for a single brand.
+How is this different from my current 3PL?
Sourcing, dropshipping, China 3PL and US 3PL sit under one roof. Product, handling and shipping come in one all-inclusive per-order price, with no storage fees, so there is no supplier and 3PL pointing at each other when something breaks.
+What else do you handle beyond sourcing and shipping?
Factory audits and inspections, samples before any bulk run, quality control at two checkpoints, custom packaging, inserts, clothing tags and market-adjusted size charts, private label and custom production, and custom product photography. If it sits between the factory and your customer, ask.
+What are real delivery times?
24 hours (48h in some cases) to pick and pack from stock, 1 to 3 days if we source per order. Then 5 to 8 business days to your customer worldwide, or 2 to 4 days domestic from our US warehouse.
+How do you handle Q4 and Black Friday?
Peak gets planned with you in advance. Four warehouses and 200+ team members mean the capacity is in place before the spike, not after it.
+Will my customers know the order shipped from China?
No. Tracking is masked and branded end to end, on your own domain, so your customer sees your brand and never a China origin or a third-party label.
+What do I see in the dashboard?
Our software is our own in-house dashboard, not a white-labeled generic software. Live orders, inventory, tracking and invoices, landed profit per order, reorder dates, and which parcels are stuck before your customer emails you.
See the software page+Is there an MOQ or a minimum volume?
No MOQ on the products, we order exactly what you need. Our minimum to work with brands is 10+ orders a day.
+What is included in the per-order price?
Per order, all-inclusive. Cost of goods, handling and shipping to the destination country are in the quoted price, with nothing added afterwards. No storage fees, ever.
+Do you offer payment terms?
We do after building an existing relationship. Besides that, our finance partner offers up to 120 day terms with a percentage fee per month if needed.
+How long does onboarding take?
Get a quote, set up a call (optional, if you need), connect your store in about five minutes, then send us stock or have us source it. Most brands are live & shipped in their first week.
+Can I move over without pausing orders?
Yes. We migrate SKU by SKU and run alongside your current setup until the rules are right, so orders keep shipping through the move.
+Can I test you on part of my volume first?
Yes. Keep your current supplier or 3PL running and send us part of your orders for a trial period. If you already have a factory relationship you want to keep, we work with it. Most brands move the rest over once they see the numbers.
+What happens with stuck parcels and chargebacks?
Stuck parcels get handled automatically, and proof of delivery sits in your dashboard to fight chargebacks. Your account manager and a named team are one WhatsApp message away.
